The Strategic Insight Hub (SIH) redefines how organizations engage with ServiceNow Strategic Portfolio Management (SPM).
Traditionally, SPM adoption has been limited to IT and PMO teams. SIH extends its reach across the enterprise by creating a digital engagement layer that connects executives, business leaders, and contributors to strategy and execution—without the complexity of navigating the full platform.
Through persona-based experiences, streamlined access to insights, and an actionable engagement layer, SIH ensures that every user—whether shaping enterprise direction or submitting initiatives—can actively participate in portfolio success.
With the optional Agentic AI Strategic Assistant, SIH goes a step further: it doesn’t just display data, it guides action. The AI adapts to each persona, proactively surfacing insights, guiding submissions, and simplifying updates—making engagement intuitive, consistent, and impactful.
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Agentic AI Strategic Assistant (Optional)
A built-in AI assistant that provides intelligent, persona-aware guidance across the Hub. Beyond simple Q&A, the AI proactively helps users submit new initiatives, request updates, and provide feedback—adapting to each role to reduce friction and accelerate decision-making.
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Persona-Based Experience
Executives, collaborators, and contributors each see a tailored interface—optimized for their role, responsibilities, and level of engagement.
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Simplified Strategic Access
Streamlined access to the most relevant information, updates, and actions—without requiring deep platform navigation.
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Dynamic Knowledge & Content Delivery
Curated strategy updates, policies, and PMO essentials are delivered directly into the user’s flow of work, ensuring knowledge is both timely and accessible.
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Actionable Engagement Layer
Users can submit ideas, provide feedback, request updates, and interact with initiatives—all through a simplified, guided experience.
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Standardized Initiative Intake
A consistent intake model ensures initiative submissions from business units include the right level of detail, improving data quality and decision-making.
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Executive & Stakeholder Dashboards
Leaders gain quick access to key initiatives, priorities, and status updates in a digestible format that supports rapid alignment and strategic oversight.
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Enterprise-Wide Adoption Enablement
By lowering the barrier to entry, SIH brings strategy and portfolio management out of specialized workspaces and into the daily workflow of business users across the organization.
Version 1.0.4
The Strategic Insight Hub introduces a simplified, persona-based engagement layer for ServiceNow SPM. This first release focuses on extending adoption beyond IT and PMO with:
- Guided initiative intake and feedback
- Streamlined access for executives and business users
- Persona-aware dashboards and engagement views
- Agentic AI assistant for proactive guidance
Application Dependencies
- Portfolio Planning
- Service Portal - Service Catalog v2
- Service Portal - Standard Ticket
- Service Portal User Criteria Support
- Service Portal - Core
- User Criteria
- Strategic Planning
- Data Lookup and Record Matching Support
- Collaborative Work Management
List of optional AI plugins:
- Now Assist in Virtual Agent Configuration
- Now Assist AI Agents
- Now Assist in Virtual Agent
- Generative AI Controller
- Now Assist for SPM
- Virtual Agent Service Portal Widgets