TruU IDV for ServiceNow is built for IT service desks, security teams, and HR operations that need to confirm a worker’s identity before resetting a password or MFA device, granting privileged access, or onboarding a new hire. Today most teams rely on security questions, employee IDs, or texted codes. Attackers can look up, phish, or SIM-swap all of these, and deepfake voice and video now make impersonating an employee on a help desk call easier than ever.

From any Incident or Interaction, an agent sends a verification request. The worker completes a government ID, selfie, and deepfake-resistant liveness check on their phone, and the result writes back to the ticket with a signed audit record. Agents stop improvising manual video calls and manager callbacks, every check follows the same policy, and auditors get proof of how identity was confirmed before each credential change.

TruU IDV is not another proofing vendor. It is one verification layer for every workforce use case (help desk, MFA recovery, onboarding, privileged access, contractors), with one policy engine and one audit trail. Bring your existing proofing vendor, use TruU’s, or both. Setup takes about 15 minutes, with nothing to rip out. Pricing is not metered per check: each tenant includes up to one million verifications per year. Verification results also feed TruU’s workforce identity risk view. The platform aligns with NIST 800-63 and holds SOC2, ISO 27001, and iBeta PAD Level 1 and 2 credentials.