0
9.1.0
Australia Patch 1, Australia, Zurich Patch 8, Zurich Patch 5, Zurich Patch 4, Zurich Patch 2, Zurich Patch 1, Zurich, Yokohama Patch 8, Yokohama Patch 3, Yokohama Patch 1, Yokohama, Xanadu Patch 9, Xanadu Patch 3, Xanadu
Standalone Application
Collaboration Services for Service Operations Workspace lets you chat with peers and requesters using Microsoft Teams.
- Collaborate on the incident with the requestor and peers using Microsoft Teams chat.
- Start a Teams chat directly from the task record and view all associated chats.
- Collaborate with on-call experts using the Teams chat.
- Import messages into a task record manually or automatically from a Teams chat.
- Changed
Updated plugin dependencies to ensure compatibility with ServiceNow Australia and later releases.
Required applications
- Valid licenses of providers (for example, MS Teams, Zoom, Webex, and Twilio), which you want to use for collaboration
Valid licenses of tools such as Office365 subscription with Teams, Zoom, Webex, and Twilio.