0
7.1.0
Yokohama Patch 1, Yokohama, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 2, Washington DC, Vancouver Patch 6
Collaboration Services for Service Operations Workspace lets you chat with peers and requesters using Microsoft Teams.
- Collaborate on the incident with the requestor and peers using Microsoft Teams chat.
- Start a Teams chat directly from the task record and view all associated chats.
- Collaborate with on-call experts using the Teams chat.
- Import messages into a task record manually or automatically from a Teams chat.
No changes
Required applications
- Valid licenses of providers (for example, MS Teams, Zoom, Webex, and Twilio), which you want to use for collaboration