16
1.0.0
Australia, Zurich
Standalone Application
Manage your entire workforce including employees, contractors, interns, and agents on one AI-native operating system built on ServiceNow.
Automate HR transactions and approvals such as Policy Management, Offboarding, Document Management, Benefits, and Compliance, all handled with Novaworks’ Agentic HCM for Total Workforce Management.
NOTES:
- This application works inconjunction with Novaworks Core HR and not available as a standalone module.
- Novaworks AI license is sold separately.
- JWT Token Generation API (NovaJWTUtils) — Secure RS256 JWT-based authentication enabling Novaworks AI Agents to communicate with ServiceNow using user-scoped access control.
- Script Runner API (NovaScriptRunner) — No-code extensibility allowing implementors to pre-register and execute server-side scripts for dynamic transaction validation and processing.
- Task & Approval Management API — Full transaction lifecycle orchestration including task creation, multi-level approval routing, and transaction instance tracking.
- Knowledge Sync API —Extraction of published knowledge articles (policies) from ServiceNow Knowledge Base for Novaworks vector store population.
- Business Events API — Event-driven HR orchestration that publishes business events to configurable Kafka topics for asynchronous downstream consumption.
- Nova Properties (Per-Domain Runtime Configuration) — Domain-scoped runtime configuration records enabling multi-tenant deployments without code changes.
- Agent Registry & Activation Management — Centralized agent registration with per-domain activation controls and runtime configuration retrieval.
- Transaction Configuration Engine — Configurable HR transaction rules with context scripts, execution scripts, and decision table routing for business workflows.
- Prompt Management — Centralized AI prompt template storage for consistent agent behavior across all Novaworks AI agents.
Version 1.0.0 — April 2026 (Initial Release)
- Foundational scoped application providing shared infrastructure for all Nova AI agents on ServiceNow.
- Introduced JWT Token Generation API (NovaJWTUtils) for secure AI-to-ServiceNow authentication using RS256 signed tokens.
- Delivered Script Runner API (NovaScriptRunner) enabling no-code server-side script execution by transaction name.
- Delivered Task & Approval Management API (TaskUtils) supporting HR transaction lifecycle orchestration with multi-level approval routing.
- Delivered Knowledge Sync API for extraction of published knowledge articles to populate Novawoks vector stores.
- Delivered Business Events API for Kafka-based event dispatch with configurable batching and retry.
- Introduced Nova Properties table for per-domain runtime configuration.
- Introduced Agent Registry and Agent Activation management for per-domain agent enablement.
- Introduced Transaction Configuration with context/execution script attachment and decision table rules.
- Introduced centralized Prompt Management for AI prompt template storage.
- Defined 18 platform roles covering admin, implementor, HR, manager, employee, agent, automation, and worker personas.
ServiceNow Platform: Zurich release or later.
Required Plugins: com.glide.service-portal (Service Portal framework); com.snc.knowledge_management (Knowledge Base for Knowledge Sync API).
JWT Provider: ServiceNow native JWT Provider must be configured.
External Systems: Kafka REST Proxy (HTTPS endpoint accepting topic-based message publication); Nova Super Agent (external HTTPS endpoint).
System Table Permissions: Read access to kb_knowledge and kb_attachment; Read/write access to sys_user and sys_user_role; Read access to sys_properties.
Network: Outbound HTTPS/443 connectivity from ServiceNow to Kafka REST Proxy endpoint; Inbound HTTPS connectivity from Nova Super Agent to ServiceNow REST APIs.
Install Order: This is the base platform app — must be installed first before all other Nova apps.