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Without thoughtful coordination and technology, the effort of Consumer Duty compliance can create expensive and manual offline operational support processes without returning business value. By creating end-to-end process management in a single system of action Consumer Duty can bring a unified view of product performance, avoid customer harm, reduce remediation costs by identifying customers' vulnerabilities early on, and increase new market access.
Results/Outcomes:
- Simplify Compliance. Bypass data challenges and create end-to-end auditability.
- Improve Customer Satisfaction. Leverage proactive sentiment insight to improve retention and increase market share.
- Reduce Support Cost. Decrease complaints and negative outcomes while removing expensive support inefficiencies
Functional Features:
- Create portals, workflows, and automation to support Consumer Duty processes
- Connect processes to any data source across the organization
- Continuously improve user experience with end-to-end process control
Technical Features:
- Simplify complex cross-functional workflows with pre-built workflow nodes
- Leverage ML, AI, and Robotic Process Automation to drive efficient processes
- Maintain and evolve processes with low-code development