0
4.0.1
Australia, Zurich, Yokohama, Xanadu
Standalone Application
This application provides the content required for managing card disputes as per Mastercard. The application provides a questionnaire for intake of dispute-related information under various dispute categories as per Mastercard guidelines. Embed auto-updated rules in your disputes process.
- Provides questionnaire for intake of disputes as per Mastercard guidelines
- Run chargeback eligibility rules based on the Mastercard Chargeback Guide
- New
- Added Mastercard chargeback eligibility rules for Reason Code 4808 - RANO (Request Authorization Not Obtained) in the Authorization dispute category, helping determine when chargebacks can be filed for unauthorized transactions
- Added Mastercard chargeback eligibility rules for Reason Code 4808 - SIXCAID (Subsequent Installment Charges After Account Identification) in the Authorization dispute category for contactless transit transactions and other scenarios
- Added Mastercard chargeback eligibility rules for Reason Code 4808 - TFRR (Transaction Fraud Reporting Requirement) in the Authorization dispute category
- Added Mastercard chargeback eligibility rules for Reason Code 4808 - CAT3D (Category 3 Devices) in the Authorization dispute category with enhanced conditions for device-based transactions
- Added Mastercard chargeback eligibility rules for Reason Code 4808 - ECPP (EMV Chip and PIN Processing) in the Authorization dispute category
- Added Mastercard chargeback eligibility rules for Reason Code 4853 - Failed Travel for Intra-EEA and Domestic European transactions
- Added Mastercard chargeback eligibility rules for Fraud dispute category covering multiple reason codes:
- Reason Code 4870 (Chip Liability Shift)
- Reason Code 4871 (Chip/PIN Liability Shift)
- Reason Code 4837 (No Cardholder Authorization)
- Reason Code 4849 (Questionable Merchant Activity)
- Permissions and roles:
- System administrator (admin) is required for the installation