0
4.1.0
Australia, Zurich, Yokohama, Xanadu
Standalone Application
This application provides the content required for managing card disputes as per Mastercard. The application provides a questionnaire for intake of dispute-related information under various dispute categories as per Mastercard guidelines. Embed auto-updated rules in your disputes process.
- Provides questionnaire for intake of disputes as per Mastercard guidelines
- Run chargeback eligibility rules based on the Mastercard Chargeback Guide
- Changed
- Updated the ineligibility reason for Mastercard reason code 4871 (Chip Liability Shift - Lost/Stolen/Never Received Issue Fraud) to clarify that this reason code is not applicable for transactions reported as lost, stolen, or never received to the fraud and loss database within three days of the chargeback date, in accordance with Mastercard's fraud and loss database reporting requirements.
- Refined decision table rules and subflow logic for Mastercard reason code 4871 to ensure accurate eligibility determination based on updated Mastercard guidelines.
- Permissions and roles:
- System administrator (admin) is required for the installation