0
4.2.0
Australia, Zurich, Yokohama
Standalone Application
This application provides the content required for managing card disputes as per Mastercard. The application provides a questionnaire for intake of dispute-related information under various dispute categories as per Mastercard guidelines. Embed auto-updated rules in your disputes process.
- Provides questionnaire for intake of disputes as per Mastercard guidelines
- Run chargeback eligibility rules based on the Mastercard Chargeback Guide
- New
- Added Mastercard chargeback eligibility rules for cardholder disputes, covering reason codes RC 4854 and RC 4853 variants (GOSWEN, GOS, TESNR).
- Added Mastercard chargeback eligibility rules for processing errors under reason code RC 4834 (TAD, CE, and MRCERICCEXL).
- Added decision-table rules to evaluate authorization transactions.
- Changed
- Refined existing Mastercard chargeback rules across multiple cardholder-dispute reason codes (ADD, IDORT, CDORT, CG, DGP, RNP, RPAP, Timeshares, NOSHC, TDNC), including clearer rule names.
- Permissions and roles:
- System administrator (admin) is required for the installation