0
26.2.11
Australia
Standalone Application
The Activity Timer Log displays a report of the time spent by agents working on records.
- Displays time spent by agents on records, including detailed breakdowns of activity duration and interaction frequency.
- Displays record ID, type, and short description, with expanded visibility into record categories and brief summary previews.
- Filter can be applied to view past days, enabling date-range selection for historical analysis and trend identification.
This release includes defect fixes.
Not applicable for this application version.
- Supports Safari and Chrome browsers
- Available in CSM/FSM Configurable Workspace
- Australia and Brazil compatible