5
2.0.0
Yokohama, Xanadu, Washington DC, Vancouver
HappySignals IT Experience Management Platform helps enterprises to manage employee experiences with IT. IT leaders get a real-time understanding of how employees are experiencing IT services, and can make data-driven decisions to improve employee happiness and productivity.
Our Ticket-based IT Experience app provides an out-of-the-box integration between ServiceNow and the HappySignals ITXM Platform. ServiceNow users can measure and improve experiences with Ticket-based IT services, and other Enterprise Service Areas that your organization uses ServiceNow for.
Find out more about HappySignals Platform at: happysignals.com/it-experience-management-platform
FEATURES
HappySignals is packed with features to support enterprises in putting the IT Experience Management Framework (ITXM™) into practice:
- Quantify Happiness and Productivity with Ticket-based IT, and understand reasons why employees are unhappy or losing time
- Combine operational data from your ITSM tool with experience data from HappySignals for a holistic view of end-user experience
- Automated reports and real-time data sharing to get teams and stakeholders on the same page
- Intuitive drill-down analytics to identify improvement areas
- Heat maps to expose experience hotspots
- Organization Baseline and Global Benchmarks
- IT Support Profiles
- Built-in management of Objectives, Targets, Initiatives and XLAs in one place
- Intuitive platform interface designed to be used by anyone
- Automated sending of Ticket-based IT surveys to employees upon ticket resolution
- Instant feedback loop in ServiceNow for IT teams and partners
- Widgets that give Service Owners an overview of employee experience with IT services
- Agent views for Service Desk Agents to see the feedback employees have given about their service
- Combine operational data from ServiceNow with experience data from HappySignals in real time for a holistic view of how employees feel about IT services
- Easy configuration for defining the data to be used in the integration
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Surveys sent by ServiceNow are now tracked within the application.
- New Application Menu with clearer structure
- New survey delivery channels
- In addition to making it easy to collect feedback about surveys via email, you can now provide additional channels for your employees to provide feedback. using HappySignals Surveys via Teams and Service Portal.
- New Built-in protection measures for non-production ServiceNow instances connecting to HappySignals production tenants.
- Improved date and time handling between ServiceNow and HappySignals.
- Translated field values are now collected in ServiceNow system language
- Anonymous yet unique responder identifier is now included in HappySignals data by default.
- Disabling response rate calculation for specific tables has been deprecated.
Incident or Request Management