0
3.3.1
Australia Patch 6, Australia Patch 5, Australia Patch 4, Australia Patch 3
Standalone Application
IT Service Management Advanced extends the Service Desk experience into proactive service operations, adding capabilities such as Major Incident, Change, Problem, On-Call, and Walk-up. Fulfillers work in a streamlined, AI-assisted workspace where Now Assist is embedded directly on the record, supporting faster triage, guided resolution, and end-to-end management of incidents and requests.
- Capabilities for fulfillers to create a change request, propose a major incident, and create a problem record for an incident.
- Enhanced embedded Now Assist chat module card with contextual resolution actions: draft or attach a knowledge article, propose a Major Incident, create a Change or Problem, and send next steps to the requester.
- AI-assisted incident triage, resolution guidance, and summaries surfaced natively on the record.
Changed
- No code updates were made in this release. The release number has been updated to maintain consistency with changes in related IT Service Management applications.
Not applicable for this application version.
Required dependent applications:
- SOW ITSM Advanced Container (
sn_sow_itsm_adv_ct) v9.2.1 - AI ITSM Container (
sn_ai_itsm_cont) v3.0.2 - AI-native ITSM (
sn_ai_itsm_adv) v2.0.0 - ITSM Advanced Admin Experience (
sn_itsm_adv_admin) v3.0.0