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Language IO for ServiceNow
Global customer support shouldn't require a native-speaking agent in every region. Language IO brings accurate, real-time AI translation directly into ServiceNow, routing every request to the best model for that language and moment, with your glossaries, brand voice, and formality rules built in. Your existing agents handle multilingual tickets and chats without switching tools, hiring for language coverage, or slowing down response times.
The translation problem most tools don't solve
Standard machine translation tools weren't built for enterprise support. They don't know your product names, your industry jargon, or your brand voice, so they return gibberish where precision matters most. They lock you into a single AI model, which means when that model fails, returns poor quality on a specific language, or simply isn't the strongest engine for Korean formality or Arabic script, your customers feel it.
Language IO is different. We route every translation request in real time to the best available model for that language and use case, across the world's leading LLMs and neural machine translation engines. Your glossaries, formality rules, and brand voice travel with every request. Your customers never see the difference.
Translation that lives where your agents work
There is no new tool to learn. Language IO sits inside ServiceNow, so agents handle multilingual conversations the same way they handle every other ticket or chat. No window switching, no copy-pasting, no workflow disruption. Translation happens in the background and your agents stay focused on the customer.
Security your compliance team will approve
Customer data privacy isn't an afterthought. Language IO operates with in-transit PII masking, zero data retention, and full compliance with GDPR, ISO 27001, ISO 42001, HIPAA, SOC2, PCI-DSS, and CCPA. We only integrate with MT engines that contractually agree not to store your data. Your customer data stays yours.
Linguistic expertise included
Language IO is built by computational linguists and translation quality experts, and that same team works with you. We help you configure glossaries, set formality requirements, and run periodic quality reviews using both human reviewers and LLM-as-a-judge technology, which uses an LLM to evaluate translation quality at scale. Your team gets the tools to manage it all without needing a linguistics degree.
Live in a day
Language IO integrates directly into ServiceNow with a lightweight implementation that doesn't require engineering resources or lengthy professional services engagements. You're up and running in a day, with our linguistic experts guiding configuration of your glossaries, formality rules, and quality thresholds from the start.
Security: Language IO adheres to strict international security standards, including GDPR and ISO 27001. We encrypt all Personally Identifiable Information (PII) prior to sending the content for translation, and never store personal data in our log files, database, or elsewhere.
Real-time, accurate translations: Language I/O's technology aggregates the world's leading neural machine translation (NMT) engines and automatically detects which engine is the best fit for each translation request.
Onboarding in 24 hours: Get your users up and running with high quality translations in 24 hours, as opposed to the industry standard of 6-8 weeks.
Custom Glossary: Impose a glossary to ensure proper translation of company-specific terms as well as industry jargon, slang, acronyms, and misspellings
Dynamic Translation, Dynamic Translation for Chat