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23.4.7
Yokohama, Xanadu Patch 4, Xanadu, Washington DC Patch 4, Washington DC, Vancouver
The ServiceNow® ITOM Health product includes the ServiceNow® Event Management and ServiceNow® Health Log Analytics applications, which help you monitor and maintain the health of services within your organization. You can purchase ITOM Health as a standalone solution or choose a more comprehensive package, ITOM Predictive AIOps, which includes both ITOM Health and Health Log Analytics.
The Event Management Core app provides APIs, configurations, and data for ServiceNow workspaces. It enriches alerts with context and actionable recommendations, enabling operators to quickly triage and resolve issues. This app is required for Service Operations Workspace.
The Event Management Core app:
- Enriches alerts with data about the configuration item (CI), alert group, and probable root causes.
- Provides business and application context for alerts to help operators understand their impact.
- Surfaces recommendations and automation options to facilitate faster triage and resolution.