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27.6.1
Yokohama, Xanadu, Washington DC, Vancouver
Today, optimizing processes is a time-consuming, expensive process, and delivers inconsistent results. Leaders are struggling to optimize the processes involved in service delivery. They need a new level of transparency to identify opportunities for improvement, or areas ripe for intelligent automation. Using external data to leverage ServiceNow's in-platform process mining capability enables fast, cost-effective, data-driven improvements for all processes on the Now Platform.
Process Mining for external data enables you to bring external data into the Now Platform via a step-by-step guided setup. The guided setup prescribes to users the necessary steps in a clear and precise way. After importing external audit data, users are able to:
- Bring your external audit data into service
- Discover how your process flows automatically from your audit data
- Monitor and discover inefficiencies in your processes quickly
- Automated process discovery on any table
- Compare processes to investigate performance differences or deviations
- Analyze processes using ML-based clustering
- Quickly analyze the processes behind performance indicators and record lists
- Use ML-based automated root cause analysis to understand the influencers behind process inefficiencies.
- View activity transitions you've defined with the bottleneck analysis feature.
- Use the automated process inefficiency detectors for rework, ping-pong, and extra step detector
- Multidimensional mining(multiple tables) on external data connected to ServiceNow tables
- API to automate import data processing
New:
- Additional breakdown capacity for Process Mining on external data
Ability to import a maximum of 10 breakdown fields enabling to segment and analyze specific subsets of the external process data using Process Mining.
- Must have Process Mining plugins installed (formerly known as Process Optimization)