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1.0.0
Australia Patch 1
Generative AI
FSM - Foundation activates the AI features included with every FSM AI Native subscription. It works alongside Now Assist for Field Service Management to enable and govern foundational AI capabilities across your field service operations.
Technicians and dispatchers get Work Order Task Summarization out of the box — an AI capability that pulls together task details, work notes, activity streams, and contextual data into concise summaries. Less time digging through records, more time focused on the actual work.
AI-Powered Summarization
Work Order Task Summarization: Automatically generate concise summaries of work order tasks to reduce manual review effort.
New
- Introduces FSM - Foundation (v1.0.0), the entry-tier AI licensing plugin for FSM AI Native SKUs (April 2026 release).
Dependencies:
- Now Assist for Field Service Management (FSM) [com.sn_fsm_gen_ai : 9.1.0 or later]
- Now Assist for Platform Foundation [sn_ai_plat_fdn : 1.0.0 or later]
Note:
- Plugin Field Service Mobile [com.sn_fsm_mobile] is needed for the AI agent flow in Mobile.
- Store app Field Service Contractor for Mobile [com.snc.fsm_ext_mobile V3.0 or higher] is required for the contractor flow.
- NAVA features are supported only for Field Service Mobile.
- Latest agent App version is required for both iOS and Android.
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