0
9.1.1
Yokohama Patch 1, Yokohama, Xanadu Patch 7, Xanadu Patch 6, Xanadu Patch 3, Xanadu, Washington DC Patch 9, Washington DC Patch 4, Washington DC Patch 2, Washington DC, Vancouver Patch 8, Vancouver
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Microsoft Teams messaging app.
Customers with Now Assist and Microsoft Copilot can enable end users to leverage the power of generative AI with Copilot to search for knowledge articles and catalog items.
- Enable end users to engage with Virtual Agent and live agents within the Microsoft Teams messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
- Enable end users to use Copilot and Now Assist within Microsoft Teams to search KB articles and catalog items.
- Copilot support for both self-configured bot and the Conversational Integration with Microsoft Teams app.