Catalog Automation lets ServiceNow admins and service owners create Service Catalog items using plain-English requests instead of manual configuration. Describe what you need in a simple chat interface — for example, 'a laptop request form with delivery location and size options' — and the app uses AI to extract the structured details, generates a schema preview for review, and creates the catalog item, category placement, and variables automatically once approved. Includes sample demo data so you can see it in action immediately after installation.
- Converts natural-language requests into complete ServiceNow catalog items using AI.
- Provides an editable schema preview and impact assessment before creation.
- Generates categories, variables, choices, pricing, fulfillment, and portal settings.
- Offers overwrite, merge, or version controls for existing items.
- Uses scoped APIs, role-based access, private credentials, and auditable intake records.
Initial Release — Version 1.0.0
- AI-powered natural-language catalog item creation.
- Editable schema preview before generation.
- Automated categories, variables, choices, pricing, fulfillment, and portal settings.
- Role-based access, private credential storage, and auditable intake records.
- No prior version; therefore, no upgrade changes or previous-version bug fixes apply.
Prerequisites:
- ServiceNow Service Catalog
- Service Portal / Employee Service Center (/esc)
- Outbound REST web services
No ITSM, ITOM, Security Operations, HR, CSM, Asset, Incident, Problem, Change, or MID Server plugin is required. Flow Designer is optional and only needed when linking generated items to existing approval flows. A valid OpenAI API key and outbound access to api.openai.com are required for AI extraction.
Other Requirements:External prerequisites:
- OpenAI API account with active usage-based billing or credits.
- Access to the OpenAI GPT-4o model through the Chat Completions API.
- Valid OpenAI API key stored in the application’s encrypted ServiceNow property.
- Outbound HTTPS access to https://api.openai.com.
No additional third-party software, middleware, agent, server, or Silmun license is required. The Catalog Automation application is distributed as a free ServiceNow Store application.