0
2.2.0
Australia, Zurich
Standalone Application
The ServiceNow Financial Services Operations Integration with Mastercard offers a streamlined and efficient solution for financial institutions to manage Mastercard disputes. By integrating with Mastercard's spoke actions, the application facilitates key dispute lifecycle events, including transaction search, chargeback creation, pre-arbitration, arbitration, and fraud reporting. This framework supports various dispute resolution use cases within ServiceNow, with out-of-the-box sub-flows for core integrations and the flexibility to extend the integration layer for custom business needs. The application's adapter layer simplifies the connection to dispute workflows, enabling effective and efficient dispute resolution.
- Manage dispute lifecycle with events like claim creation, initiate chargeback, submit pre-arbitration/arbitration amongst others
- Data model elements to capture the information used at sub-flows
- Changed
- Updated Mastercard transaction lookup flows to not overwrite authorization date and time fields from Mastercard API response, allowing these fields to retain their original values from the transaction data
- Enhanced Mastercard integration flows to support new fields introduced in recent Mastercard API updates
Permissions and roles:
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- System administrator (admin) role is needed for the installation