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Data Synchronization

Cloud Integration.

CMDB

Populates CMDB with relevant CIs and relationships from AWS, Azure and Google Cloud.

Budgets

Set custom budgets inside of ServiceNow for AWS Accounts.
See Linked Account costing data.
Track money spent and projected cost inside tables and a custom Budget Portal
Control access to resources based on amount budget used on a per-AWS Account basis.
Set leases and sleep schedules for EC2 Servers to reduce resources used.
Track and Monitor EC2 resource costs.
Display EC2 Instance costs prior to provisioning.

Service Catalog and Data Integration for AWS

Access catalog items and provisioned CI’s in a custom Service Portal.
Provision AWS Service Catalog items from a single ServiceNow form.
Provision Cloud Formation Templates from a single ServiceNow form.
Full EC2 Provisioning and Day 2 action support.
Create and Modify IAM Users, Groups and Policies.
Create and Modify Security Groups firewall rules and see their association with EC2 Instances.
Automatically updates the CMDB when requests in AWS finish.
Control user and group access to specific catalog items.
Assign approval policies. Supports multiple stages of user and group approval.
Trigger incidents when AWS catalog requests fail.
Discover:
- IAM Groups, IAM Users, IAM Roles, IAM Policies, S3 Buckets, Instance Profiles, Hosted Zones, Route53 Traffic Policy and Policy Instances
- VPC, Availability Zone, Subnets, Security Groups (firewall rules), Key Pairs, Network Adapters, EC2 Instances, Volumes, RDS Instances, Autoscaling groups, CF Stacks, Kubernetes Clusters, Portfolios, Products, Alarms, Load Balancers, Tags, Snapshots and more.

Service Catalog and Data Integration for Azure

Request new Azure Virtual Machines and Resource Groups
Create and use new SSH keys to access your Virtual Machines
Perform Lifecycle Operations on deployed and discovered Virtual Machine resources
Terminate Resource Groups and Virtual Machines
Automatically updates the CMDB when requests in Azure finish.
Discover:
- Resource Groups, Networks, Images, Virtual Machines, Vault, Security Group, Snapshots, App Gateways and Storage Accounts

Service Catalog and Data Integration for Google

Request new Google Virtual machines
Perform Lifecycle Operations on deployed and discovered Virtual Machine resources
Terminate Virtual Machines
Automatically updates the CMDB when requests in Google finish.
Discover:
- Regions, Zones, Networks, Subnets, Sizes, Virtual Machines, Instance Templates and Images

Change Management

Create and assign approval policies to catalog items.

Supports OOTB ServiceNOW approval processes.
Enables the easy creation of custom approval policies in ServiceNow.
Supports multiple stages of group and user approval.
Supports change windows, meaning that automated requests will execute in a user specified change window.

Incident Management

Trigger Incidents and assign incidents to support groups automatically when problems in the environment are detected such as:

Robust Error Handling

Automatically detects and analyzes errors encountered during automated processes.

Analyzed errors are automatically presented in a dashboard that described their root cause.
High impact errors trigger the automatic creation of incidents.

Support Levels

Assign support groups to various criteria so that the proper groups are automatically notified when issues are encountered.