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3.0.6
Yokohama, Xanadu, Washington DC, Vancouver
Enable brands to engage with their customers using the Facebook Messenger app.
- Enables customers to engage in conversations with your company’s live and virtual agents using the Facebook Messenger app.
- Customers can start conversations when they need to communicate with your company.
- If a bot transfers the conversation to a live agent, the agent can respond in the ServiceNow® Agent Workspace or Configurable Workspace application.
- The following customer input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.
- The following bot responses are supported: Text, Image Output, Link, and Card.
- Rich text and emojis can be used in the Virtual Agent setup to enhance conversations in the Facebook Messenger app.
- Live agents can use the Text, Card, and Image Output response controls to reply to customers.
Added translations for the store app.
Active subscription to Facebook Messenger services.