0
8.1.0
Zurich Patch 1, Zurich, Yokohama Patch 7, Yokohama, Xanadu Patch 10, Xanadu Patch 2, Xanadu, Washington DC Patch 3, Washington DC Patch 2
Advanced Recommended Actions for ITSM provides contextual and actionable real-time recommendations in Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Users can configure the rules for both field-level and contextual recommendations.
- New
- Changed
- Ensured that updating the incident in 'Update incident attributes' flow works for authorized roles - Fixed
- Removed
Required plugins and products
- Recommended Actions for ITSM 3.0.2
- Recommended Actions - Advanced 11.0.1