0
8.0.1
Yokohama, Xanadu Patch 2, Xanadu, Washington DC Patch 3, Washington DC Patch 2, Washington DC, Vancouver Patch 6
Advanced Recommended Actions for ITSM provides contextual and actionable real-time recommendations in Service Operations Workspace along with workspace configurations that show recommendations in the contextual side panel and form fields.
- Ability to display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Users can configure the rules for both field-level and contextual recommendations.
- New
- Using Task Intelligence:
- Recommends similar incidents to propose a major incident
- Recommends similar active major incidents which the current incident can be linked to
- Using Task Intelligence:
- Changed
- Reduced loading times for opening and attaching KB articles
- UI button for attaching KB articles renamed "Attach and add link in comment"
- Fixed
- Full-view search button expands the recommendations search bar from the contextual side panel to a full tab
- Removed
Required plugins and products
- Recommended Actions for ITSM 3.0.0
- Recommended Actions - Advanced 10.0.2