0
3.2.3
Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama
Empower service desk agents to diagnose and resolve incidents on DEX monitored devices quickly and efficiently by using the DEX issue diagnosis and resolution agentic workflow.
DEX issue diagnosis and resolution agentic workflow
Diagnose and resolve issues on DEX monitored devices through a structured process that includes diagnosis of the cause, a resolution plan with actionable steps, and documenting the resolution in the incident record.
Using the DEX issue diagnosis and resolution agentic workflow:
- Get diagnosis for incidents reported on DEX-monitored end-user devices.
- Get suggested actions for incident resolution and implement the actions from your workspace.
- Highlight:
Empower service desk agents to diagnose and resolve incidents on Digital End-User Experience (DEX) monitored devices quickly and efficiently by using the DEX issue diagnosis and resolution agentic AI workflow.
- New:
Service desk agents can use the DEX issue diagnosis and resolution agentic AI workflow from the Now Assist panel to resolve issues on DEX monitored devices through a structured process that includes diagnosis of the cause, a resolution plan with actionable steps, and documenting the resolution in the incident record.
To access the DEX issue diagnosis and resolution agentic workflow, make sure that you install the following applications:
- Now Assist for IT Service Management (ITSM) (sn_itsm_gen_ai) plugin.
- Digital End-User Experience (DEX) application.