0
4.1.2
Australia, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama
Standalone Application
Digital End-User Experience (DEX) supports Zoom skill, which analyzes Zoom call quality metrics to diagnose the root cause of Zoom call-related issues and suggest a resolution plan. The Zoom skill is automatically invoked from the DEX issue diagnosis and resolution workflow when issues related to Zoom call quality are reported from the incident flow.
A boot-time skill that analyzes Windows device boot time metrics to identify the root cause of the boot time delays or lags, and is integrated with the device boot time UI for root cause analysis and recommendations.
Zoom skill to assess Zoom call quality.
- AI-based correlation of Zoom call metrics with device, network, and system data.
- Root cause identification for degraded Zoom experience.
- Integration with the incident.
- Automated or guided remediation actions and knowledge base lookup for similar past issues and resolutions for incident flow.
- AI-based recommendations for resolving the issues.
- Integrated with Zoom call quality metrics UI to investigate and get recommendations.
Boot Time Skill to assess the Windows Boot time metric.
- AI-based analysis of Windows boot time metrics to identify the root cause of the boot time delays.
- AI-based recommendations for resolving the issues.
- Integrated with the device boot time metrics UI to investigate and get recommendations.
- Highlights:
- Diagnose and resolve Zoom call issues with the new Zoom AI capability, which provides device-level root cause analysis and suggested resolutions.
- Monitor device boot time and use Now Assist to quickly diagnose startup delays and get actionable resolutions to resolve boot performance issues.
- Enable service desk agents to diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics.
- New:
- Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently.
- Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and Knowledge articles to resolve boot performance problems quickly.
- Service desk agents can diagnose and resolve Zoom call quality issues using the Digital End-User Experience (DEX) issue diagnosis and resolution agentic workflow, which integrates Zoom- specific diagnostics that correlate device, network, and application data.
- Changed:
- Appsee Page Load Tracking: The DEX Score Dashboard and DEX incident Investigate tab pages now include telemetry tracking on page load to enable accurate usage and adoption analytics.
To access the DEX issue diagnosis and resolution agentic workflow, make sure that you install the following applications:
- Digital End-User Experience (DEX) application.
- Now Assist for IT Service Management (ITSM)