The Task Integration Bus simplifies and streamlines the integration of your ServiceNow instance with any external ticketing system that supports REST. There are many benefits to using an integration bus compared to direct integration in you ServiceNow instance including dramatically reducing integration complexity, customization effort and the workload associated with managing and monitoring your integrations.

The application runs on the ServiceNow platform with native platform integration and utilizes all functionality and security features.

Streamline Ticket Exchange

Seamless exchange of ticket data in an effective and efficient way between ServiceNow and external systems. Any ServiceNow table that extends the Task table can be integrated. Ability to send attachments and comments/work notes.

Generic connectivity

Ability to integrate with any ticketing system that supports REST.

Easy setup and delivery

Fast and easy setup of integrations with a variety of external ticketing systems by making simple configurations. Integrating has never been so easy - just download the TI application from the store and you are ready to establish integrations with external systems.

Complete visibility and transparency

Identify and resolve issues with a single interface offering complete visibility and ease of use. The application uses custom log tables to monitor each transaction between the involved systems.