0
8.0.1
Australia Patch 5, Australia Patch 4, Australia Patch 3, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 12, Zurich Patch 11, Zurich Patch 10, Zurich Patch 9, Zurich Patch 7, Zurich Patch 1, Zurich, Yokohama Patch 6, Yokohama Patch 3
Generative AI
The ServiceNow Lens application extracts and comprehends data from emails, images, handwritten notes and forms, websites, and applications. ServiceNow Lens integrates with ServiceNow forms so that you can create or update records to auto-fill in your form fields. By connecting to a ServiceNow instance, you can also use ServiceNow Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. ServiceNow Lens is a desktop application that you can download for both Windows and macOS operating systems.
- Boost productivity by scanning artifacts and auto-filling information into forms instead of manually typing.
- Preview outcome by providing specific instructions and analyzing.
- Get insights from multiple images to take appropriate actions.
Capture data
- Get actionable insights from visual data such as images, files, hand-written notes and forms, emails, websites, and applications.
Act on visual data
- Provide instructions to Now Assist on what to do with the captured data. For example, convert the extracted data into the JSON format.
Launch from ServiceNow forms
- You can launch ServiceNow Lens from a form to fill the extracted data automatically into the form fields.
Use as a standalone application
- Use ServiceNow Lens as a standalone application for previewing extracted data. You must connect to a ServiceNow instance before you start using Lens.
Use ServiceNow AI Lens in Virtual agent
- Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow Lens topic in Virtual Agent.
Launch from Catalog Items in Service Portals
- You can launch ServiceNow AI Lens from a Catalog item page to fill the extracted data automatically into the Catalog item fields.
Now Mobile form Auto fill
- Trigger ServiceNow AI Lens from Now Mobile application to extract data from artifacts and autofill fields in a form.
Capture and analyze screens from your browser to auto-fill forms
- Capture and analyze the contents of your screen directly from your browser to auto-fill form fields. To specify the area of the captured screen that you want ServiceNow AI Lens to analyze, crop the image before submitting it for analysis.
- New
- Use ServiceNow AI Lens from your browser to upload one or more files for AI Lens to analyze and auto-fill form fields - no installation required.
- Use Lens as a Service to map the data from multiple related Excel column headers and values to a single ServiceNow table field.
- Use Lens as a Service to auto-map an Excel column header and its values from a single Excel sheet to multiple ServiceNow table fields simultaneously.
- Choose how AI Lens opens when you start a session - from your browser or the desktop application. You can update this preference at any time.
- Changed
- Updated the AI experience branding in AI Lens to align with ServiceNow Otto naming and visual guidelines.
- Fixed
- Removed
Required plugins and products
- Zurich Patch 12
- Australia Patch 5
App Dependencies:
- ServiceNow Lens Core