0
2.1.4
Australia, Zurich Patch 6, Zurich, Yokohama
Standalone Application
ServiceNow® Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, and paperwork required prior to their scheduled arrival.
The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation, or include any other requirements for their scheduled arrival.
To automatically install all the Workplace Service Delivery applications at once, download the ServiceNow® Workplace Service Delivery Suite.
Important notice
Workplace Visitor Management v2.0.0 and later introduce a new visitor management experience with breaking changes. Review the impact on your current configuration and user experience before upgrading.
What's new:
- Receptionist Dashboard – New dedicated page to manage the complete visitor flow from a single interface.
- Host Portal – Employees can now view, update, or cancel visits directly from the portal.
- Secure Visitor Portal – Visitors complete pre-visit steps and access visit details through a dedicated portal experience.
- Dynamic Check-In Flows – Condition-based visitor check-in workflows enable flexible, dynamic processes.
- Workplace Concierge AI – Automates visit creation and management directly from email, calendar invites, and ServiceNow Otto.
What's changed:
- Location Model Migration – Product now uses Workplace locations instead of CMN locations.
- Register Guest Page – Record producer replaced with new requirements configuration model.
- Visit Requirements Engine – Centralized check-in configuration through a unified Visit Requirements model with dynamic, condition-based settings.
- Kiosk Self-Registration – Record producer replaced with the new requirements configuration.
- Kiosk User Experience – Self-registration now displays multi-field forms instead of single-question-per-page flow.
- Easily register and manage visitors with required information, guidance, and automated communications.
- Enable front-desk staff to manage the full visitor experience from a centralized receptionist page.
- Empower employees to create, update, and track visits through a dedicated host experience.
- Provide visitors with a secure self-service portal to complete pre-visit tasks and access visit details.
- Deliver a seamless on-site check-in and check-out experience via kiosk with badge printing and QR code support when the Workplace Services Kiosk application is installed.
- Configure dynamic, condition-based visitor flows, including custom questions, policies, and badge templates.
- Automate visit creation and management using the Workplace Concierge AI agent across email, calendar, and chat when the Workplace Concierge and AI Agents for Workplace Service Delivery applications are installed.
- Gain insights with dashboards and reporting.
- New
- None
- Changed
- None
- Fixed
- Fixed visitor email notifications to correctly update subject and location information across single and multi-space reservations.
- Resolved missing visitor registration reference on visitor policy confirmation records.
- Fixed localization display issue where multiple language choices appeared simultaneously in dropdown lists.
- Fixed visitor policy acknowledgement failures during upgrade scenarios.
- Corrected self-registration flag to properly reflect true status for kiosk-registered visitors.
- Fixed visit cancellation to update the visit record status when cancelled from the Platform UI or portal.
- Resolved visitor registration active status to correctly update when the associated reservation is cancelled.
- Eliminated duplicate cancellation emails on upgraded instances by deactivating stale notification rules.
- Improved CSV visitor import to accept records with missing email column, allowing email to be added later.
- Corrected the host portal location search to query the correct workplace location field.
- Restricted host field search results to human users only.
- Fixed phone number anonymization to preserve country code while anonymizing subscriber numbers.
- Removed
- None
Not applicable for this application version.
- Workplace Core (sn_wsd_core) plugin must be installed.
- The System Admin (admin) role is required to install the application.
- In order to relate visitor registrations, Workplace Reservation Management and/or Workplace Calendar Synchronization are required.