The Data Center Network Asset Management (DCNAM) application delivers a fully integrated suite for managing the complete lifecycle of physical and virtual assets in data center environments.
DCNAM acts as a unified solution bundle that combines Hardware Asset Management, Enterprise Asset Management, Planned Maintenance Management, and Telecom Network Inventory (TNI) capabilities into a single deployment. Operations teams gain a single-pane-of-glass view across hardware, network, and maintenance processes — eliminating siloed tools and accelerating time-to-value.
Built on the ServiceNow platform, DCNAM enables:
- End-to-end hardware asset lifecycle tracking from procurement to retirement
- Enterprise-grade asset management with data-center-specific extensions (sn_eam_dcnam)
- Telecom network inventory integration for TNI-based environments
- Planned and preventative maintenance scheduling tied directly to asset records
- Unified visibility across physical infrastructure, network devices, and virtual assets
DCNAM is the recommended starting point for telecommunications and data center customers deploying ServiceNow's Industry - Telco solution suite.
• Hardware Asset Lifecycle Management — Track hardware assets from requisition through disposal using Hardware Asset Management (sn_hamp) and its TNI-specific extension (sn_ham_tni).
• Enterprise Asset Management — Extend asset management to the full data center estate with ServiceNow Enterprise Asset Management (sn_eam) and DCNAM-specific configurations (sn_eam_dcnam).
• Planned Maintenance Management — Schedule, assign, and track preventative maintenance work orders against assets using Planned Maintenance Management (sn_fsm_pm), reducing unplanned downtime.
• Telecom Network Inventory Integration — Full TNI application suite included to manage physical and logical network topology, enabling correlated asset and network operations.
• Single Deployment Bundle — All required plugins and dependencies packaged together for streamlined activation and consistent version management across environments.
• Role-Based Access Control — Enforce least-privilege access across asset, maintenance, and network inventory domains with platform-native ACLs.
Introduced Enterprise Asset Management for DCNAM (sn_eam_dcnam) as a bundled dependency, providing data-center-specific asset management extensions.
• ServiceNow platform: Zurich or later
• Active ServiceNow subscription or entitlement for all bundled plugins
• Instance must be enabled for ServiceNow Store app installation
• Hardware Asset Management (sn_hamp)
• Hardware Asset Management for TNI (sn_ham_tni)
• ServiceNow Enterprise Asset Management (sn_eam)
• Enterprise Asset Management for DCNAM (sn_eam_dcnam)
• Planned Maintenance Management (sn_fsm_pm)
• All Telecom Network Inventory (TNI) applications