ActiveBatch Extension for Orchestration enables the integration of ServiceNow with ActiveBatch Workload Automation. This allows for the coordination and execution of all systems, processes, applications and workloads being used across the organization. ServiceNow users can automate the timely and reliable execution of the underlying and repetitive tasks that are often requested, such as creating or updating Active Directory or Exchange accounts, provisioning systems, resetting passwords, automating business workflows for SAP, Microsoft Dynamics AX, Oracle and more. For instance, the ability to trigger processes in other applications or systems once a ServiceNow ticket has been resolved or a new incident is opened. It also provides a comprehensive set of prebuilt actions that can automatically do things like create an incident in ServiceNow based on activities that occur within ActiveBatch, such as a VPN client failing.
Avoid delays or mistakes from manual handoffs. Reduce errors and improve service levels with ActiveBatch Extension for Orchestration.
Founded in 1981, trusted by over 2000 customers in 52 countries, ActiveBatch Workload Automation by Advanced Systems Concepts, Inc. provides organizations with the ability to automate Business Processes and IT Processes across disparate environments. Eliminate silos of automation with a unified solution that has hundreds of tested, production-ready integrations that can share data and manage dependencies across critical applications and IT processes. Assemble and execute end-to-end workflows more reliably and in less than half the time.
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Automatically hand-off tasks once an approval (or other activity) is issued in ServiceNow, so things like creating or updating an Active Directory account, provisioning systems, resetting passwords, etc. get taken care of right away
Create automated, end-to-end integration of Business and IT Processes both before and after the IT Help Desk, significantly improving Service Levels while allowing valuable personnel to tackle more important projects
Open, resolve, create, and close ServiceNow incidents or tickets without manual intervention, improving service levels.
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