0
1.0.1
Australia Patch 1
Generative AI
SOM - Prime is the highest-tier AI subscription for sales and order management on the ServiceNow AI Platform. Extending SOM - Advanced, this offering unlocks Platform Prime features for enterprises that require the most advanced AI capabilities across their sales and order workflows. SOM - Prime includes everything in SOM - Advanced and adds access to Now Assist Platform Prime, enabling organizations to take full advantage of the latest platform-level AI innovations as they become available.
- Full SOM - Advanced capabilities: Includes all AI agents and agentic workflows from SOM - Advanced.
- Platform Prime access: Unlock the latest Now Assist Platform Prime features for Sales and Order Management (SOM) workflows, such as the ability to create custom skills and agents, use MCP server, and more.
Initial release:
- Unlock Now Assist Platform Prime features for Sales and Order Management workflows with SOM - Prime.
- Includes all capabilities from SOM - Advanced, including SDR AI agents for lead nurturing, outreach, appointment management, inbound email handling, and lead disinterest detection.
Required plugins and dependencies:
- Now Assist for Platform Prime (com.sn.ai.platform.prime)
- SOM - Advanced (com.sn_ai_som_adv)