0
1.4.4
Australia Patch 6, Australia Patch 3, Zurich Patch 10, Zurich Patch 9
Generative AI
ServiceNow Otto AI-powered, conversation-first employee experience that learns from how employees work—dynamically recommending answers, knowledge, and actions about the world of work. Employees get answers and guidance what to do next and boost productivity from a personalized experience that gets smarter over time.
• Work better with a conversation-first employee experience powered by Now Assist.
• Track, chat, and complete catalog requests through a conversational experience.
• Help employees find what they need with blended search enriched by AI-generated answers.
• Approve, reject, and act on tasks across departments from a unified inbox.
• Give employees a personalized canvas — a customizable space for widgets, tools, and content relevant to them.
• Render widgets and forms directly in the conversation and pin them to Canvas for fast access.
• Find colleagues and explore org structures with AI-powered people search.
• Host employee knowledge and catalog for a unified experience
- Directory template: New landing-page layout guides employees through topic subtopics for clearer content pathways.
- Breadcrumb navigation: Employees can now easily navigate through the topic hierarchy with contextual breadcrumb links.
- Ask Otto name configuration: Admins can customize the displayed assistant name while supporting the configured Moveworks bot-friendly name by default.
- Browse UI refinements: Visual and usability improvements across Browse deliver a more consistent and polished experience.
- Inline admin configuration: Admins can now edit Browse options, Quick Links, Knowledge, and Applications directly without navigating to separate configuration records.
- Image auto-compression: Images are automatically compressed and optimized per display context (thumbnail, carousel, hero feed).
- Task delegation: Employees can now delegate tasks to colleagues directly from the task details view.
- Person card report counts: Person cards in the org chart now display total report count alongside direct report count by default.
- Home page background theming: Admins can set home page backgrounds per theme in the Admin Console, enabling different audiences to have distinct visual experiences.
Not applicable for this application version.
Now Assist for Platform (sn_genai_platform)
Employee Slate (app-ex-ai-portal)