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Washington DC, Vancouver
SightCall for ServiceNow combines SightCall’s industry-leading visual support platform with the power of ServiceNow. Experts see and guide field technicians remotely using live video from a mobile device with AR and AI technology. The enterprise-grade SightCall platform enables field service organizations to improve customer experience and reduce costs as they deliver innovative service with a competitive edge. The fully customizable SightCall platform is built on a secure global network that seamlessly integrates into ServiceNow for a complete view of the field service process.
- Integrated into the ServiceNow platform - Agents access SightCall directly from Agent Workspace
- Shorten repair time - Remote experts quickly assess issues and accurately guide the local technicians to speedy repair
- Eliminate unnecessary dispatches - Correct problems remotely before a technician is dispatched
- Increased First Time Fix rate - Ensure technican can confidently resolve issues with proper guidance, tools, and parts
Popular Features Include:
- Live Video
- Augmented Reality
- Live Pointer & Annotations
- URL Co-Browsing
- Remote HD Photos and Flashlight
- Geolocation and Timestamp
- Document Sharing
- Signature Collection
- Optical Character Recognition (OCR)
This new version is now compatible with the Next Experience UI
The SightCall widget requires an OpenFrame to be used. You will need to install the "Openframe" plugin to use SightCall