Developed by NewRocket’s Agentic AI Center of Excellence (CoE), Elara is a ServiceNow-native knowledge automation agent that keeps enterprise knowledge accurate, current, and reusable across IT, HR, and operations.
Elara leverages AI Agent Studio, Virtual Agent Designer, and AI Agents to operate autonomously on configurable triggers or workflow events: capturing resolutions, generating articles, and enforcing lifecycle and taxonomy so answers stay trusted and findable
Elara is the core agent leading a dedicated team of specialized helper agents for Knowledge Management. This team automates the full knowledge lifecycle—from creation and summarization to governance and archival—ensuring all other agents are powered by a trusted, single source of truth.
Key features include
- Auto-generate and update knowledge from resolved tickets with review gates.
- Duplicate detection, clustering, and consolidation workflows.
- Quality checks: readability, PII redaction, and link validation before publish.
- Lifecycle automation (draft→review→publish→retire) and taxonomy enforcement.
- Integration with AI Search and Document Intelligence to improve discovery and accuracy.
This release optimises Elara's assist consumption. The agent has been refactored to call fewer tools per run, bringing assist usage down from the large tier to the medium tier and reducing execution cost per run.
There are no feature or functional changes in this release - Elara's behaviour and KB output remain the same, just more efficient.
Now Assist for Product Modules
Plugin Name: sn_*_gen_ai (product-specific)