0
1.1.7
Xanadu Patch 1, Xanadu, Washington DC Patch 3, Washington DC Patch 1, Vancouver Patch 7
The tool helps you measure and optimize agent productivity by calculating the number of summaries retained, estimated writing hours saved, and both potential and actual time savings. It also tracks actions taken on generated summaries, including unsuccessful executions, providing a comprehensive overview of your efficiency improvements.
View action taken on summaries (completely retained, majorly retained, edited heavily)
View estimated write time hours saved
View actions by application name and action type
View potential time savings
View estimated time savings
View unsuccessful executions
Fixed the bug that restricted access to the Now Assist Metric Summary table, which enabled the visibility of the following line graphs:
- Avg potential read time saved by unique incident
- Avg potential write time saved by unique incident
- Avg potential read time saved by unique agent
- Avg potential write time saved by unique agent
- Avg estimated write time saved by unique agent
- Avg estimated write time saved by unique incident
Required plugins and products: Now Assist for ITSM Version 3.1.2+
Supported from Vancouver Patch 7
Dependencies: Now Assist for ITSM Version 3.1.2+
Properties that need to be created or set to activate the content pack: NA
To activate this app after installation: NA
Affected business rules: NA
Affected script includes: NA
We have tested this app on UI Builder - 25.2.6, but it may work on other versions of UI Builder