45
1.1.0
Yokohama, Xanadu, Washington DC
Luminaire helps nonprofits and social impact organisations run better programmes, track their outcomes, and clearly show the difference they're making.
- Cut down admin with a single platform to manage service users, tasks, and programme data.
- Track what matters using no-code tools to monitor outcomes and report on your impact.
- See the full picture in real-time with dashboards and insights that highlight progress and gaps.
- Work smarter with automated workflows that free up your team to focus on delivery.
Whether you're supporting families, running youth programmes, or driving community change, Luminaire gives you the tools to stay on top of service delivery, prove your impact, and secure the support you need.
For frontline staff
- One place for everything. View and update service user records, tasks, and schedules in one system.
- Update on the go. Record notes and complete assessments easily from any device.
- Smart workflows. Get reminders and follow-ups without chasing paperwork.
- Simple to use. Clear, intuitive design that's easy to pick up and use with confidence.
For programme managers
- Track outcomes. Monitor KPIs and outcomes aligned to your Theory of Change.
- Customise without code. Build forms, workflows, and dashboards to suit your programme needs.
- Generate reports instantly. Export insights and reports for funders, partners, and internal review.
- Spot trends early. Use real-time dashboards to stay ahead of issues and opportunities.
For admin and support teams
- Streamlined data management. Keep service user and programme records accurate and up-to-date.
- Secure access control. Manage roles and permissions to ensure the right access for the right people.
- Audit trails. Maintain clear records of changes and updates for accountability.
- Efficient operations. Reduce duplication and manual entry across teams and departments.
For beneficiaries
- Stay informed. Receive updates, appointment details, and next steps clearly.
- Easy access. Log in securely to view progress, complete forms, or provide feedback.
- Fewer barriers. Engage with services in a way that's accessible and respectful of your time.
- Greater transparency. Understand how your goals are being supported and tracked.
What’s new
- Consent tracking
- We've improved the consent tracking model, making it easier to include or exclude service users from certain activities, ensuring compliance with data protection regulations and respecting individual preferences.
- Assessment Types
- Set up the type of assessments your team uses during service delivery. This helps administrators standardise data collection, ensuring consistency and that the right data is being gathered to support decision-making and impact tracking.
- Programme Task Templates
- Define repeatable programme tasks, complete with no-code actions to create tasks from template so they're automatically created when you need them.
- Attendee Matching
- Automatically add service users as event participants, based on the data you’ve collected. This ensures the right individuals are dynamically included in relevant activities, streamlining coordination and improving targeting of services.
- Attendance Tracker UI Component
- The Attendance Tracker UI Component is a dedicated interface for recording who attended an event. It’s designed to make checking-in service users and managing attendance simple and clear.
- Development Indicator framework
- The Development Indicator framework lets you define standardised indicators at the programme level to track service user progress. It supports various input types, allows flexible setup without needing technical changes, and integrates with data collection processes to ensure consistency. Designed for progress tracking, it centralised data so you always have a clear view, regardless of where or how data was collected.
- Service Plan framework
- The Service Plan framework supports a structured approach to service delivery. It ensures service delivery is personalised, goal-oriented, and easy to manage.
- Data Collection workspace portal
- The Data Collection workspace portal provides easy access to data collection tools directly within the operations workspace, allowing teams to capture and manage data without switching context, streamlining workflows and improving efficiency.
- Interventions
- The new Interventions task type allows teams to record specific support activities delivered to service users. It brings structure and visibility to intervention delivery, making it easier to monitor what’s being done, by whom, and when.
- Interventions will replace Basic Needs Support activities.
- Beneficiary Organisations
- The newly introduced Beneficiary Organisation class of service user allows you to track and manage organisations or groups of service users such as communities, alongside individuals that receive support through your programmes.
Updated
- Updated the default set domain logic for domain separated implementations.
ServiceNow Workspace UI, Flow Designer, Service Catalog