Collaborative Work Management helps organizations break down silos and accelerate outcomes by uniting teams, tasks, and tools on a single AI-powered platform.

Using collaborative Spaces, cross-functional teams can plan and execute work in one place, while Boards that provide Kanban, Gantt, List and Sprint planning views enable flexible task management. Connected Work brings tasks from across ServiceNow apps into a unified view, improving visibility and reducing context switching. Board-level automations eliminate repetitive actions like notifications and task reassignment, empowering teams to focus on strategic priorities. Real-time collaborative Docs and reusable templates streamline documentation and standardize processes. By integrating seamlessly with Strategic Portfolio Management and Enterprise Agile Planning, CWM aligns day-to-day work with business goals, driving transparency and accountability.

CWM allows you to draft content from scratch in Docs using open prompts, generating professional-quality text instantly without switching to external AI tools. In addition, you can still summarize, elaborate, and shorten existing content, while also automatically generating clear, actionable CWM tasks for your Boards. If your teams work on Agile Stories, use Now Assist for generating acceptance criteria for the story.

Together, these intelligent skills help teams save time, reduce manual effort, and drive better outcomes. Whether you're creating new content, reviewing documents, or preparing project plans, Now Assist keeps you informed, aligned, and efficient.