0
4.2.4
Zurich, Yokohama, Xanadu Patch 3, Xanadu
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within an SMS messaging app.
- Enable end users to engage with Virtual Agent and live agents from within an SMS messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Minor bug fixes and enhancements.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin