0
4.2.4
Australia, Zurich, Yokohama, Xanadu Patch 3, Xanadu
Integration
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within an SMS messaging app.
- Enable end users to engage with Virtual Agent and live agents from within an SMS messaging app.
- Update users by sending timely notifications of requests and changes to ServiceNow data.
Minor bug fixes and enhancements.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin
The entitlement for this store application will be through the application's pro SKU.
Configuration on Twilio Console:
Need to update SMS Incoming Web-Hook in Twilio Console for Phone Number to which end user will send SMS to Scripted Rest API (https://<clientinstance>.service-now.com/api/sn_va_sms_twilio/message) created as part of this plugin (Conversational SMS Integration with Twilio).