0
4.2.4
Australia, Zurich, Yokohama
Integration
Enable end users to create and manage ServiceNow requests, receive notifications, and engage with ServiceNow Otto and live agents through SMS.
- Enable end users to engage with ServiceNow Otto and live agents from within an SMS messaging app.
- Send timely notifications to update users on request status and changes to ServiceNow data changes.
Minor bug fixes and enhancements.
- Minimum requirement: Virtual Agent Lite (com.glide.cs.chatbot.lite)
- Advanced capabilities: Virtual Agent (com.glide.cs.chatbot)
Role required:
- virtual_agent_admin and external_app_install_admin or admin