0
11.0.0
Yokohama, Xanadu, Washington DC
ServiceNow® Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.
Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.
- Incident playbook
- Injury and illness
- Root cause analysis
- Assignable corrective, preventive, and learning actions
- Unified workspace including root cause analysis, logs and injury playbook, and risk assessments
- Report field mapping that enables users to import custom PDF templates to cover regional and industry incident reporting needs
- Meeting management for tracking safety meetings and minutes of meeting
New
- Conversational incident reporting using Now Assist AI on the Employee Center
- Additional incident management capabilities to Agent Mobile application
Fixed:
- Minor i18n issues
- a11y issue with injured people widget
- Issue where injury / illness page was blank
- Issue with incorrect mandatory fields on injury picker on mobile
- Error messages shown when editing an injury/illness record
- Issue on Now Mobile that prevented body parts from being added on Advanced incidents
- Issues with incident playbook not working
- Issues where records would not show when clicking on dashboard metrics
- Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center
- Issues with visitor lists and fields being blank in certain scenarios
- Issue where anonymous safety concern reports did not show up in the search
- Incorrect user sometimes able to delete injury/illness records
Requires ServiceNow Xanadu or a later family release.