ServiceNow® Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service capabilities designed to enhance workplace safety and provide peace of mind.
On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees impacted by an emergency.
- Critical Event Workspace to manage emergencies
- Configurable playbooks for different emergencies
- Mass notifications via SMS and email, with pre-built templates
- Manage and assign emergency communication tasks and plans
- Tracking of mass notifications to impacted people
- Tracking impacted people response for accountability
- Linking Health and Safety incident to impacted person
- Unified employee emergency experience allowing:
- Reporting potential emergency
- Tracking reported emergency
- Singular place for all emergency plans
- Responding to mass notification
- Dedicated portal for on-site responder, where they can:
- Conducting roll call for employee accountability
- Access important information regarding ongoing emergencies.
Initial release.
Requires ServiceNow Xanadu or a later family release.