0
5.0.4
Yokohama, Xanadu, Washington DC, Vancouver
ServiceNow's Virtual Agent provides customers and employees with a 24/7 self-service experience that meets users where they are to deflect tickets, reduce call volumes, and automate common requests, freeing IT staff to work on more meaningful tasks while increasing employee satisfaction and productivity. Password Reset for Virtual Agent expands our Virtual Agent content with prebuilt password reset conversations that extend our native Password Reset solution. Our Password Reset solution allows customers to use prebuilt workflows to connect to Microsoft Active Directory, Azure Active Directory, or Okta with IntegrationHub.
Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
- Password Reset
- Password Change
- Enrollment for Password Reset
- Account Unlock
- Connect to IntegrationHub actions to automate resets and unlocks in Active Directory, Azure AD, Okta, and Google Directory
- Fixed
- Resolved issue with Change Password topic in Now Mobile App
- Resolved issue where Reset Password topic was not publishing properly
- Install the following plugins on your instance:
- com.glide.cs.chatbot
- com.glideapp.password_reset
- Password reset with external credential stores like Active Directory require IntegrationHub Enterprise subscription.