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5.3.3
Yokohama, Xanadu, Washington DC, Vancouver Patch 5
Use Coaching with Learning to train your team members with the skills the need to succeed. Create internal and external learning content from 3rd party learning management systems like Pluralsight, Udemy, or Cornerstone. Create learning paths that include a collection of courses to train your team on a complex skill or to onboard them. Associate skills to learning content and auto-assign skills to team members once learning content is completed. Organize similar content into learning libraries. Assign learning tasks to your agents and track completion.
- Create internal course items and pull in external course items from learning management systems
- Integrate with any 3rd party learning management system
- Create learning paths, which are a collection of course items, to train your team members in advanced skills or to onboard them
- Associate skills to course items and learning paths
- Assign course items and learning paths and track to completion
- Auto-assign skills to team members after they've completed assigned course items and learning paths
- New - N/A
- Changed - N/A
- Fixed - Translation bugs
- Removed - N/A
If you have entitlement for the Coaching application, you can create and manage internal content.
If you have entitlement for the Enterprise Service Management Integrations Framework, you can also manage and assign content from third-party learning content providers such as Udemy and Pluralsight.