Serenity is a recognized leader in EHS ServiceNow software solutions. We take pride in offering a ready-to-use, AI-powered EHS platform that empowers organizations to simplify and optimize their EHS processes within the ServiceNow ecosystem. Our platform is designed to streamline operations, proactively address risks, and enhance workplace safety.
At Serenity, we envision a world where every organization, regardless of its size or industry, can achieve the highest standards of safety, compliance, and operational excellence. We believe that by providing intuitive and robust EHS solutions, we can contribute to a safer, healthier, and more sustainable future for businesses and communities alike.
Serenity-Core serves as the foundational backbone for the Serenity product suite, a collection of ready-to-use, AI-powered Environmental, Health, and Safety (EHS) applications, including:
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EHS Incident: For effective incident management and resolution.
- Investigation and Action Management: Efficiently conduct investigations and manage resulting actions.
- Inspection & Audit: Streamlining inspection and audit processes with precision.
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Operational Risk: Identifying, assessing, and mitigating operational risks.
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Operational Compliance: Ensuring continuous compliance with evolving regulations.
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Occupational Health: Promoting employee well-being and health management.
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Serenity AI Co-Pilot: Harnessing the power of artificial intelligence to enhance EHS operations.
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Permit Management: Manage permit details and schedule reoccurring compliance activities related to permits.
We are at the forefront of EHS technology, continuously innovating to provide our customers with the best tools to meet their evolving needs.
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Simplicity: Our user-centric design ensures that our solutions are easy to implement and use, reducing the learning curve for your teams.
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Compliance: We keep you up-to-date with the latest regulations and standards, helping you maintain a strong compliance posture.
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Safety: We are passionate about safety. Our solutions are built to create a culture of safety within your organization.
- Configuration: We understand that every organization is unique. Our solutions are highly configurable to fit your specific requirements.
Investigations:
- Investigate incidents and issues.
- Create investigation plans.
- Compile evidence for review.
- Perform root cause analysis.
- Issue findings and actions for future prevention
Findings Management:
- Track and manage findings from incidents and inspections.
- Assign corrective actions.
- Monitor progress and completion.
- Report on findings.
- Identify areas for improvement.
Corrective and Preventive Actions Management:
- Track and manage corrective and preventive actions.
- Assign actions.
- Monitor progress and completion.
- Report on actions.
- Identify areas for improvement.
Risk Assessments:
- Evaluate and quantify risks and hazards.
- Assess severity and likelihood.
- Rate the effectiveness of controls.
- Facilitate informed decision-making.
- Cultivate a safer and more compliant work environment.
Operational Compliance:
- Ensure adherence to industry regulations and standards.
- Automate compliance checks and reporting.
- Maintain a complete audit trail for compliance activities.
- Generate compliance reports and documentation.
- Facilitate timely responses to compliance violations.
- Streamline compliance communication and collaboration.
- Monitor compliance KPIs and performance metrics.
Risk Management Enhancements
- Enhanced Entity Search for Risk Assessments:
- Redesigned the new inspection modal to streamline how users search and browse the entity hierarchy.
- Added support for configurable columns to enhance visibility during selection
- Risk Template Performance Dashboard:
- Introduced a dedicated dashboard for risk assessment template owners to visualize performance data across assessments.
- Establishment-Level Risk Scorecard:
- Added a new Risk Scorecard tab to the Establishment page, giving site managers and personnel a quick, at-a-glance view of:
- Hazards present at the facility
- Controls in place to mitigate those hazards
- Added a new Risk Scorecard tab to the Establishment page, giving site managers and personnel a quick, at-a-glance view of:
- Report Designer for Risk Assessment Templates
- Risk assessment template owners can now define and configure PDF reports to be automatically generated upon completion of a risk assessment.
Bug Fixes
- Users are able to add comments/work notes after closure or without write access.
- Unable to see all OSHA documents from establishment record if number exceeds 8 files
- If Initiative or Cohort are empty, scheduler fails with no warning.
- Server error on finding and actions page
- Fix Script: 'Update Initiative Scoring' not working as expected
- Investigation page fails to load when new record is navigated to
- Add categories button showing on all lists
- Initiative Task Wizard - Step 1 refreshes multiple times
- Initiative Task Wizard: Submit does not validate Required fields
- Users can select inactive inspection templates when starting a new inspection
- Task Closure Modal - 'Componet is not configured' displays on open
- Restricted Cross Scope Privilege - Missing Document Template
- Cross Scope Privilege - Deprecate 'DELETE' status for Group/Role tables
- Duplicate Actions Created by the system on Inspection Task Closure
- Legacy Fields Prevent Inspection Task Closure
- Close Risk Assessment typo when cannot close due to requirements
- Close Finding UI action stuck loading
- Existing Form Annotations do not support translations
- Risk assessment close task loading bug
- Mandatory field alert placement
- Draft Recommendation button does not move the user to the Recommendations tab automatically.
- Schedule Page Collection - Unassigned Schedules display instead of Empty State
- ACL - Xanadu's ACL, 'Allow if' requires ACLs to have at least ONE true condition
- No role user unable to select controls
- Risk template - unsaved changes indicator not going away after save
- Unable to cancel an inspection or risk opened by mistake
- Risk assessment - form appears editable after closing
- Establishment SRP - Scrolling broken on some tabs
- Investigation - Users with no role see buttons they can't click
- Investigation root cause analysis: Empty state allows users to add a category when ACLs do not permit
- Entity List Not Filtered After Navigating Back in Task Wizard
Requires Washington DC release of ServiceNow or newer.