0
9.0.1
Zurich, Yokohama Patch 6, Yokohama Patch 5, Yokohama Patch 2, Yokohama, Xanadu Patch 9, Xanadu Patch 4, Xanadu, Washington DC Patch 7, Washington DC Patch 5
The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:
- Improved effectiveness and usability of plans during simulated and actual crisis events.
- Increased redundancy and reduced single points of failure.
- Real-time integration with the ServiceNow CMDB
- Plan maintenance, review, and approval workflows
- Recovery gap identification
- Loss scenario analysis and recovery strategy identification
- Plan documentation management
- Recovery task identification and assignment
- User-specific dashboards for automated report delivery of KPIs and metrics
New:
- Generate Word report using the template and the Report Generation API and UI actions with pop-up to select template
- Create Word template, data relationships, content configurations, setup manifest file and design word template for BCP
- Agent Workspace (com.agent_workspace): Provides the baseline workspace experience for business continuity users.
- Document Templates (com.snc.document_templates): Platform capability used to provide customizable templates for exporting business continuity plan information to a PDF file.