T-Systems customers can now seamlessly integrate their ServiceNow instance into T-Systems with ease.
Created from the ground up to allow you to take advantage of your T-Systems provided services from within your own ServiceNow instance, the T-Systems Connector removes the complexity, effort, and cost involved in custom integration.
Incidents can be communicated with T-Systems and remain fully synchronized, including all notes and attachments, bi-directionally over the interface until the Incident is resolved and closed.
Service Catalog content, created specifically for each customer, can be made available in your instance. Any requests made from this content will be sent directly to T-Systems for fulfillment, with the Request and Requested Item kept updated throughout the fulfillment process. The T-Systems Connector allows you the flexibility to place your own approval process on the requested items, making sure you stay fully in control of your process.
Any CI’s created or modified for you by T-Systems will be synchronized back into your CMDB for your visibility and use in Incident Management and Request processes.
Because no two ServiceNow implementations are the same, the T-Systems Connector is fully configurable, allowing it to adapt to your process, not the other way around.
T-Systems connector application is currently tested by using ServiceNow forms and lists views. Workspace views are under investigation, but not yet tested.
Connect a ServiceNow instance to the T-Systems internal Enterprise Service Bus
Minor Changes:
Enhancement:CHM2CHM:Multiple Attachments to be sent via broadcast
Multiple Attachment can be transferred via Attachment Broadcast functionality, where attachment size limits is not be more than 12 MB for multiple and 5 MB for single.Updated Script include "CHM_SelectAttachmentToBroadcast","CHM_AttachmentBroadcastUtil" and "bondedAttachments".
Enhancement:ChM2ChM: Validation of attachment size.
Single attachment broadcast limits to 5MB , if limit exceeds work note updated with nosend.Updated Script include :"CHM_AttachmentBroadcastUtil" and "bondedAttachments".
Enhancement:CHM2CHM:Slave Change ID shall be taken also from synchronous response.
Enhanced updates of Slave Change ID from first synchronous response.Updated Script Include:"TSC_WS_out".
Enhancement:Warning when deactivating a process control or pressing the off button.
Added the warning message when process control is Switched OFF.Updated script include: "AjaxUtils" and UI Actions.
Enhancement:Base Data - Enhance Process Control
Based on active false value for base data the respective ICU mapping tables for Users, Locations, Cost Center should not process further to achieve this we have updated below scripts. Updated Script Include "TriggerUtil",
Business Rules:'Trigger outbound - addChangeCostCentre','Trigger addChangePerson Process Control','Trigger outbound SOAP - activateLocation','Trigger outbound SOAP - activateOrgUnit','Trigger outbound SOAP - activatePerson','Trigger outbound SOAP - addChangeOrgUnit','Trigger outbound - addChangeLocation','Trigger outbound SOAP - addChangePerson' and UI Actions: 'Resend'.
Enhancement:CHM2CHM:Afterthought remote approval group on customer changes can be bypassed during processing
Restriction on the modification of Remote Approval Group in later than Assess phase.Updated UI Policy: "CHM TSY-Make Remote Approval Group Editable" and UI policy action: "x_tsigh_ts_connect_additional_change_info.remote_approval_group".
Enhancement :BR Message exchange triggering - Log message should be an info instead of warning.
Updated logs from the business rule.
Bugfix:CHM2CHM:Validations are also working for non-valid task type
CHM Validation will be applicable for valid task type from properties.Updated Business rule:"CHM Validation for Master TConnector TSK"
Bugfix:T-Connector - Use of "Assignment Group Mappings" for In-/Outbound
With this fix, the assignment group mapping fields 'Active' and 'Process' are effectively considered during the lookup.Updated Script include "assignmentGroupMappingUtils".
Bugfix:ChM2ChM - Validation is not taking property into account
Client script for Change task will be executed only if Module and validation property both are active.Updated Script Include:CHMConvertChangeToTSYforRemoteGroup
Bugfix:Enhance Retry mechanism query to retrigger the messages for latest records only
Enhanced the query for retry retriggering for the timeframe(3 days).Updated script include : "TSC Error Resend".
- ITSM
- Below Plugins needs to be to be installed before installing the T-Connector app for this version.These plugins are needed for cross scope priviledges story:
- CMDB CI Class Models
- Expanded Model and Asset Classes
- Discovery and Service Mapping Patterns
- Cloud Provisioning and Governance: Terraform Connector
- Cloud Provisioning and Governance: Google Cloud Connector
- CMDB Mainframe
- CMDB Telecom CategoryCMDB Test Equipment