Key Features

Contract Management

Introduces the ability to store and manage multiple contracts per provider, addressing real-world scenarios where providers maintain several agreements (Master Services Agreements, Service level Agreements, Amendments, and other related sub-agreements) with a single customer. Additionally, enables independent tracking of terms, conditions, and obligations across all contract types linked to a single provider relationship.

All agreements and related conditions can be imported in bulk. Also, new email notifications enable timely alerts for agreement expirations and initiate the negotiation process.

Improvements

Dispute Management

We’re glad to introduce the improved Dispute Management feature. In addition to core capabilities, it supports integrated provider communication, enabling tracking of provider communications directly within the dispute record. Also, Savings tracking supports monitoring of dispute outcomes and savings realized from successful resolutions.

Account Management

We have expanded Account Management capabilities to provide greater transparency and control over account lifecycle events. The system now preserves both the action date and the user associated with Deactivation and Exclusion actions. Additionally, new audit rules will notify users when Accounts are nearing expiration or have already expired.

Bill Pay enhancements

We have improved the Bill Pay workflow by aligning provider profiles in brightfin more closely with those managed by the external payment operator. In addition, enhancements to payment processing now provide stronger controls for identifying and managing overpaid invoices.

Notification Framework - Reminders

We improved the Notification Framework with configurable reminders to help teams manage time-sensitive tasks and approvals. It now offers flexible control over reminder frequency and count. A reminder log ensures visibility and auditability of reminder activity.

My Assets and Services portal enhancements

We’ve enhanced the My Assets and Services portal reporting to give end users clearer, more detailed visibility into their telecom costs.

Configurable default direction to Employee Center rather than Service Portal

Using the Service Portal Prefix setting in General Configuration, you can now set Service Portal or the newer Employee Center as the default portal link. Redirects have been updated to support this.