Brightfin is the only provider of mobile and telecom solutions built natively on the ServiceNow platform. We offer unmatched efficiency and control over mobile/telecom assets and expenses, a simplified end user experience, best-in-class UEM inventory synchronization, and compliance.
• Native ServiceNow Solution: Brings telecom and mobile data into ServiceNow as configuration items (CIs) for enhanced visibility and management.
• Unified Platform: Manage mobile and telecom assets and expenses from right inside ServiceNow.
• Comprehensive Visibility: Achieve complete visibility of IT expenses and allocations, enhancing decision-making for IT leaders.
• Advanced Workflows: Leverage ServiceNow’s workflow engine for customized automation and improved operational efficiency.
• Streamlined Processes: Automate and optimize IT invoice management, reducing manual effort and minimizing errors.
• End User Empowerment: Enable end users with self-service capabilities, allowing them to manage their assets directly within the ServiceNow platform, enhancing user satisfaction and reducing administrative overhead.
• UEM Inventory Synchronization: Pull detailed mobile and laptop inventories into the Brightfin CMDB so you can accurately manage all mobile assets from within a single system and automate your device lifecycle workflows.
• Enhanced Security: Benefit from ServiceNow’s robust security framework, ensuring compliance and data protection.
• Cost Savings: Consolidate mobile and telecom expenses within ServiceNow, facilitating better budget management and cost allocation.
Key Features
Bill Pay Integration
We are excited to introduce the expanded BillPay functionality with a new payment operator. This operator provides enhanced payment processing capabilities, ensuring secure and fast payments with strong adherence to industry standards. With our Bill Pay feature, you no longer need to handle payment controls separately, and can focus on core activities without the added responsibility of payment control. Our seamless end-to-end invoice processing solution - from Import to Payment, ensures timely payments and minimizes payment delays, reducing the potential late payment fees.
Improvements
Live Chat
We are excited to introduce a new Live Chat integration with the world's most reliable communications platform, bringing fast, reliable, and seamless support to users of the brightfin platform. The Live Chat provides next-to-immediate assistance, enabling users to quickly get answers to their questions related to the brightfin products.
The chat interface supports multiple languages and automatically adjusts to the user’s language preferences, ensuring clear and effective communication.
For added convenience, the Live Chat widget is now accessible from the My Assets & Services portal and the Manager Dashboard, making support readily available across the platform.
Multi-currency enhancements
We are enhanced our multi-currency functionality, aimed at streamlining your financial management experience. Managers can now analyze expenses in different base currencies on the Manager Dashboard, enabling more efficient expense management.
Invoice Processing & Data Quality Enhancements
We’ve implemented enhancements to prevent duplicate entries, improving data quality, and streamlining invoice processing. The system now restricts the creation of duplicate entries for Billing Accounts, Service Plans, Service Plan Models, Mobile Devices, Mobile Device Models, SIM Cards, and Telecom Services.
These enhancements reduce the risk of failed billing uploads and accelerate invoice processing, providing a smoother and more efficient experience.
Reconciliation process Improvement
We’ve optimized the Reconciliation stage within the Billing Upload Process to enhance efficiency. The Reconciliation stage will now be automatically skipped if no Reconciliation tasks are created, streamlining the billing upload process and accelerating invoice processing.
This improvement reduces processing time, allowing for faster and more efficient invoice uploads.
Allocation Enhancements
We’ve enhanced the Allocation process by adding support for tiny amounts and correcting rounding inaccuracy. This improvement allows us to provide more accurate allocation results and an accelerated allocation process.
Accounts Payable Report Enhancements
Generating Accounts Payable Reports has been improved with new configuration options. Users can now configure settings to show or hide headers in exported Accounts Payable reports and customize delimiters for CSV format exports.
ERP Payment Integration Enhancements
New controls have been added for handling “no response” cases in the ERP Payment Integration when sending Accounts Payable Reports. This update includes options to complete syncs with errors, triggering error notifications, and the ability to retry sending the Accounts Payable Report.
Default Billing Account for Provider Actions
A Default Billing Account configuration is now available at the Contract level, allowing to define default billing accounts for the following Provider Actions: Order New Device & Number, Order New Device, Order New Phone Number, Port-in Phone Number, Change Service Provider, and Change Billing Account.
This configuration allows to define a default Billing Account for the mentioned processes and prepopulate it automatically based on configured User Criteria.
In order to install brightfin Foundation application please make sure that the following plugins are activated:
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Service Portal for Enterprise Service Management (com.glide.service-portal.esm)
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SLA Contract Add-on (com.snc.sla.contract2)