The Workia HR Cases Integration for ServiceNow connects the two platforms. Mobility teams can access and manage ServiceNow HR cases alongside employee cases, approvals, tasks, reporting and other mobility workflows. HR service delivery teams continue working in ServiceNow.
Employee moves involve collaboration across HR, payroll, IT, workplace services and other internal teams. Without a connected workflow, mobility teams often spend time switching between systems, chasing updates or manually sharing information. Workia centralises mobility workflows in one place. The integration automatically synchronises ServiceNow HR cases and Workia tickets, keeping statuses, ownership, comments and key information in sync across both platforms. This reduces manual administration, improves collaboration between mobility and HR teams, and helps deliver a smoother employee experience.
Purpose-built for global mobility, the integration lets each team keep working in the platform best suited to their role, while keeping data consistent across both systems. Organisations can choose which ServiceNow HR case types are synchronised with Workia, so mobility teams only see the cases relevant to employee moves. With straightforward configuration, secure authentication and bidirectional synchronisation, organisations can deploy the integration quickly without disrupting existing HR workflows.
- Bidirectional sync between HR cases and Workia tickets: HR Service, state, people, assignment, description, dates.
- Comments and work notes in both directions.
- Document exchange between the HR case and the Workia ticket.
- Synced HR Services allowlist decides which HR Services sync, with an optional "Send on create".
- Field-level control: an administrator chooses which fields sync.
- OAuth 2.0 in both directions; outbound calls run off the user's transaction.
- Guided Setup walks through the full configuration.
- HR case fields, comments and work notes in both directions.
- Document exchange between the HR case and the Workia ticket, from the classic list or HR Agent Workspace.
- Comments and requests from Employee Center employees sync.
- Works on all HR case tables, including HR Core case types and custom case tables.
- Synced HR Services allowlist and per-field sync settings.
- OAuth 2.0 in both directions, with Guided Setup for configuration.
- ServiceNow instance with HR Service Delivery (com.sn_hr_core) 19.0.0 or later.
- OAuth 2.0 client credentials enabled on the instance (glide.oauth.inbound.client.credential.grant_type.enabled).
- Optional: HR Agent Workspace, to send documents from the workspace.
- An active Workia subscription with the ServiceNow: HR Cases connection.
- A ServiceNow administrator to create the integration account (workia.hrcase) with the app's integration role and sn_hr_core.case_writer, and to approve the app's ten access requests to HR Service Delivery tables.
- A Workia administrator to map HR Services and HR case states to Workia ticket types and statuses.