The XOPS Spoke for ServiceNow is an integration that enables streamlined interactions between ServiceNow and the XOPS platform. It abstracts the complexity of API interactions by providing pre-built actions within the ServiceNow Flow Designer, allowing developers to automate and manage processes related to interacting with XOPS. This spoke allows ServiceNow developers to create, retrieve, update, and manage runbooks and employee records without having to write custom scripts or handle raw API requests. It includes automated, custom-built flows that can be dynamically triggered based on customer-specific requirements.
The integration covers key functionalities like creating runbooks, managing employee records, and querying the status of inventory items. The spoke also ensures robust handling of API responses, with clear exception handling and descriptive error messaging. By simplifying complex processes into easy-to-use actions, the XOPS spoke enhances developer productivity, reduces errors, and ensures that processes are aligned with the ServiceNow platform.
This version of the XOPS ServiceNow Spoke enables integration between the XOPS platform and ServiceNow.
The spoke provides:
Deploy Device workflows
Recover Device workflows
Replace Device workflows
Webhook-based synchronization
Inventory synchronization
Runbook lifecycle tracking
Incident creation and resiliency handling
Error code mapping
Heartbeat monitoring
Service request orchestration
This version of the XOPS ServiceNow Spoke introduces major enhancements focused on improving automation,
operational visibility, resiliency, scalability, and overall ServiceNow integration capabilities.
This release significantly improves the interaction between XOPS and ServiceNow by enhancing runbook lifecycle
visibility, automating operational processes, improving device lifecycle synchronization, and strengthening
incident/error handling mechanisms.
The enhancements included in this release are designed to improve the service desk experience, reduce manual
intervention, increase operational reliability, and provide better end-to-end visibility across device lifecycle workflows.
API Keys from the XOPS Configuration Center
Other Requirements:XOPS Automation Platform License