Off-the-Shelf Knowledge for IT Support, Loaded into ServiceNow
If you’re just getting started on your knowledge journey, RightAnswers Knowledge-Paks for ServiceNow provides your agents and end-users with high-quality knowledge, loaded into ServiceNow.
RightAnswers is the recognized leader in the creation of knowledge for technical support. RightAnswers Knowledge-Paks for ServiceNow contains more than 90,000 knowledge articles on more than 600 of the most widely used off-the-shelf software applications and mobile devices.
Knowledge articles cover operating systems, enterprise applications, antivirus software, smartphones and tablets, as well as articles on working with ServiceNow, including navigation and search, employee self-service, and reporting and task management.
RightAnswers Knowledge-Paks are continuously updated to cover new applications and new versions. Articles are currently available in 12 languages (Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese), with more on the way.
Organizations using RightAnswers Knowledge-Paks for ServiceNow benefit from:
· Faster problem resolution
· Improved end-user experiences and satisfaction
· Decreased call time
· Lower support costs
· Increased organizational efficiency
Try Knowledge-Paks for Free:
Getting up and running remotely sometimes means leveraging new applications, which may come with new technical questions. Upland RightAnswers is offering complimentary access to Knowledge-Paks®, a pre-built knowledgebase, for popular work-from home applications like Slack, Zoom, GoToMeeting, Yammer, Jive, Skype for Business, and more. https://knowledge.uplandsoftware.com/portal/ss/login
· Personalization – We work with you to determine the topics that are relevant for your company
· KnowledgeCycle™ and title requests – You help determine topics for new knowledge we create, and can request new solutions on our existing knowledge topics. We guarantee to provide the new solutions you request to our existing titles within 24 business hours at no extra charge.
· Client Success Program – This complimentary program guarantees that our team of knowledge enthusiasts will be partnered with you throughout your entire relationship with RightAnswers. We teach you best practices, help with adoption, provide ongoing training and mentoring, and work with you to drive your knowledge program and ensure its success.
Additional Services Available
· Knowledge Conversion and Migration – (Optional) RightAnswers migrates your knowledge from any knowledgebase into ServiceNow, clean your knowledge and add formatting and tagging to optimize search results and usability. We set up your knowledge taxonomy, and segment your knowledge for your different audiences.
· Knowledge Maintenance – (Optional) RightAnswers measures the effectiveness of your knowledge in terms of relevancy, context, formatting and structure, and edit solutions as needed to keep your knowledgebase up-to-date, based on relevancy and usage.
· Custom Knowledge Creation – (Optional) Our knowledge developers use their expertise to author custom knowledge for your proprietary products, customized applications and departments outside of IT. We will create a knowledgebase that provides measurable improvements in the service you provide your customers and end-users.
· Translation Services – RightAnswers accepts requests for translating additional solutions into the foreign languages we support. You can also request translations into languages that we don’t currently offer. We’ve localized our clients’ knowledge into 25 different languages, and can translate our pre-packaged or your custom knowledge into any language.
compatiblle with Orlando release
RightAnswers Knowledge-Paks for ServiceNow are compatible with any version of ServiceNow up to and including Helsinki.