Unleash the full potential of your ServiceNow platform with Enterprise Service Hub. Seamlessly integrate multiple departments into a single application to efficiently manage cases, projects, and risks across your enterprise.
Are you facing the challenge of expanding ServiceNow across various departments while maximising its value? Enterprise Service Hub is the solution you've been searching for. Say goodbye to purchasing specialised applications for each area—our comprehensive platform accelerates adoption with all the essential functions you need, simplifying deployment across multiple departments.
Forget about complex licensing structures. With a single annual cost for all users, Enterprise Service Hub empowers you to embark on an enterprise-wide deployment, catering to departments of any size.
Picture this: your contact centre staff effortlessly handle inquiries from every corner of your business, including external customers and suppliers, all from a unified platform. Equipped with a centralised knowledge base, agents swiftly address common questions, freeing up your specialised teams to focus on tackling complex issues.
- Initial Contact Record Workspace streamlines agent workflows with a categorised catalogue of selectable items and predefined fields.
- Central Case Management function unifies back-office and customer-facing teams, spanning legal, finance, procurement, sales, marketing, and more.
- Risk Management module enables strategic tracking of company risks at multiple levels—strategic, operational, and functional.
- Project gateways allows you to create and track tasks related to any project or process via gateways.
- Staff Central Portal provides employees with easy access to knowledge and support across departments, enhancing productivity and collaboration.
Embrace Enterprise Service Hub to optimise your ServiceNow investment and elevate your organisation's efficiency to new heights.
Version 1.0.20 comes with default catalog items for all departments and updated user roles for each table and function
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