0
6.2.1
Brazil, Australia Patch 5, Australia Patch 2, Australia Patch 1, Australia, Zurich Patch 13, Zurich Patch 12, Zurich Patch 9, Zurich Patch 7, Zurich Patch 4, Zurich Patch 1, Zurich, Yokohama Patch 11, Yokohama Patch 6, Yokohama Patch 1, Yokohama
Generative AI
Get visibility on the conversational readiness of your catalog items for ServiceNow Otto for Virtual Agent. Understand the reasons certain items are not conversational and take action on recommendations to make them conversational.
Use the Conversational Catalog Overview dashboard to:
- View the overall conversational readiness across catalog items in your catalog.
- Understand the reasons why catalog items are not conversational to take action to make them conversational.
- Further enhance catalog items for the conversational channel following tailored recommendations based on best-practices.
Fixed
- Minor enhancements and defect fixes.
Not applicable for this application version.
This is installed with the Conversational Catalog Requests store app.