The GRC Assessment Portal provides a streamlined, intuitive interface for assessors responsible for completing large volumes of Governance, Risk, and Compliance (GRC) assessments and attestations. In many organizations, these users must evaluate controls, risks, and policies across multiple assessments often hundreds or thousands per review cycle.
The standard ServiceNow experience for completing these assessments, whether in the Workspace or Platform UI requires excessive navigation, screen loading, and context switching. This leads to inefficiencies, user frustration, and increased risk of incomplete or inaccurate responses.
This solution is purpose-built to address that pain point. By consolidating GRC assessments into a modern Service Portal interface, users can quickly view, filter, and complete their assigned assessments in bulk. The portal leverages a card-style layout with contextual metadata, quick response buttons, in-line editing, and powerful filtering options. It reduces the time required to complete assessments, improves accuracy, and minimizes the learning curve for new users.
The intended audience for this solution includes:
- GRC assessors, who are responsible for responding to assigned assessments/attestations
- GRC program managers and compliance teams, who need greater visibility into user progress and submission accuracy
- Platform and WowGRC application administrators, who want a configurable and user-friendly portal alternative to default UI options
This fills a gap in the marketplace by enabling organizations to scale their compliance and risk management efforts without overwhelming end users. It is ideal for organizations using ServiceNow GRC modules who require better UX for non-technical users performing repetitive assessment tasks.
The GRC Assessment Portal delivers a rich set of features that directly address the inefficiencies of the standard assessment experience in ServiceNow. These features align with the solution’s goals of boosting assessor efficiency, improving accuracy, and enabling administrative configurability.
- Card-Based Assessment UI: Presents assessments in a modern, mobile-responsive card layout with inline action buttons, summary data, and progress indicators.
- Customizable Assessment Types & Filters: Administrators can configure which types of GRC assessments are available (e.g., control attestations, risk assessments, control requirements), along with custom filters (e.g., by entity, objective, risk statement), role-based or scripted visibility, and feature toggles per type.
- Customizable Assessment Layouts: Application admins can configure supporting context shown above assessment questions (e.g., control name, risk description, related entity) to ensure assessors have the information needed to respond accurately.
- Bulk Edit and Bulk Submission: Assessors can filter and select multiple assessments to edit at once. A “template” assessment can be used to apply values across others, with options for bulk save or submit.
- Autosave for Assessments: Enables real-time autosaving of user input to prevent loss of progress. Can be enabled/disabled via application properties.
- Application Properties for Admin Configuration: Administrators can configure key behaviors of the portal, including:
- Items per page
- Enabling/disabling autosave or bulk edit
- Searchable fields
- UI feature toggles per assessment type
- Supports: Enhanced scalability, configurability, admin flexibility.
- Advanced Filtering & Search: Supports dynamic, multi-criteria filtering to help users quickly narrow down large lists of assessments based on risk, entity, control objective, due date, etc.
These features work together to create a modern, tailored assessment experience that makes it easier for assessors to complete their work while giving administrators fine-grained control over how the solution behaves across different teams and GRC use cases.
One or more of the following subscription(s) is required:
- GRC: Policy and Compliance Management
- GRC: Risk Management
- GRC: Advanced Risk (Risk Identification)
- GRC: Continuous Authorization and Monitoring