Nimo is a platform designed for companies that want to transform how they communicate with customers, partners and employees throughout the entire journey – from marketing to sales, onboarding, support, and retention. It’s ideal for marketing, sales, internal communications, and customer service teams, as well as CX and IT leaders looking to improve operational efficiency and customer engagement.
As a result, companies can expect improved operational e communication efficiency, faster response times, higher conversion rates, and better customer satisfaction – benefits that translate into tangible financial gains, especially in high-volume service environments. Nimo’s key differentiator is its integrated, ready-to-use approach, eliminating the complexity of multiple disconnected tools and accelerating time-to-value.
Campaign Automation: Launches proactive, personalized campaigns triggered by customer behavior or business rules.
Real Time Notification: Engage your customers and users with real time notifications, automating all communications.
Multichannel Engagement: Supports seamless conversations over WhatsApp, Teams and SMS, with consistent and persistent experience.
Unified Customer View: Tracks each user’s journey in real-time, maintaining full context across channels, stages, and interactions.
Segmentation: Audience segmentation turns insights into impact—delivering the right message to the right people for maximum results.
Nimo Spoke is the integration between the Nimo platform and ServiceNow. Its operation is based on Actions, allowing the input of necessary parameters for automated and secure operations. In addition, Nimo Spoke provides Script Includes for integration, offering more flexibility and customization for users.
Requires external subscription