ServiceNow and Juniper Networks® have teamed up to provide automated network infrastructure and services deployments in the ServiceNow platform. This integration provides managed service providers and large enterprises the ability to ingest orders. provision, deploy and monitor the network user experience all from inside ServiceNow. This capability enables network operations and management teams to automate manual processes, reduce errors and accelerate network equipment deployment all while reducing costs.
- Delivering Streamlined Network Automation and Efficiency
The integration of ServiceNow and Juniper Mist AITM streamlines the entire process from customer onboarding, order management, provisioning, deployment, monitoring, and alerting.
- Simplifying Configuration and Deployment
The integration offers substantial advantages by automating Day 0-2 processes. Now, with the automation capabilities and use of Juniper MistTM REST APIs, customer onboarding, order ingestion, configurations, mapping, hardware deployment and more can be implemented directly from ServiceNow.
- AI-driven Proactive Network Management
This turn-key AI-driven closed-loop solution is designed to automate time-consuming processes for service providers and large enterprises. It empowers organizations with end-to-end network service provisioning, monitoring, and alerting capabilities.
Key Outcomes:
MSPs and enterprise users can benefit from the following:
- Streamlined customer onboarding and order management processes
- Catalog-based product and services offered for wired, wireless, SD-WAN, security services
- End-to-end network service provisioning, monitoring and alerting
- Automation that minimizes manual workflows and operator errors
Requirements
- Users must have a Juniper Mist account
- Users must generate an API token from Mist (used by ServiceNow to communicate with Mist)
- Users must have a Mist Organization
Leverage Mist APIs to automate Day0 and Day1 operations, including
- Site creation in the Mist Organization (name and address)
- Site configuration by assigning the Site Groups, RF template, Network Template and WAN Template
- Claim network devices into the orgnization and assign them to the site
This is allowing a complete and automated campus network deployment from ServiceNow.
Version 1.10.1
Fixes:
- Fix application menu access for users with role "x_jun_mist_spoke.user"
- ServiceNow IntegrationHub Starter Pack Installer (com.glide.hub.integrations)
- ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)