The Password Reset Windows Application enables a user, who forgets the password or is locked out of a Windows computer, to reset the password directly from the Windows login screen.
Fixed
Initialization Error: "Unable to communicate with the ServiceNow instance for one of the following reasons: No network connection, the required plugin is not active, or you are using a ServiceNow release that is not compatible with the API." For more details about performing the steps to resolve the issue, refer the KB article KB0697357.
Request the Password Reset Windows App (com.glideapp.password_reset_desktop) plugin that enables connections to the Active Directory (AD) credential store types.
Administrators download and run an EXE or MSI file to install or distribute the application to user computers. The application installs a link on the Windows login screen.